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In 2020, Swiss-based Roche, one of the world’s largest healthcare and pharmaceutical companies, undertook a significant robotic process automation (RPA) implementation for their Asia division. Despite substantial investment and meticulous planning, they encountered a major and unexpected obstacle: People. Roche noted that the “human side of change remains the most challenging element in managing any digital transformation. Resistance to change results in slow technology adoption, internal bottlenecks, and low return on investment.”

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