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In 2020, Swiss-based Roche, one of the world’s largest healthcare and pharmaceutical companies, undertook a significant robotic process automation (RPA) implementation for their Asia division. Despite substantial investment and meticulous planning, they encountered a major and unexpected obstacle: People. Roche noted that the “human side of change remains the most challenging element in managing any digital transformation. Resistance to change results in slow technology adoption, internal bottlenecks, and low return on investment.”

The passage of the Affordable Care Act (“ACA”) made it so that certain taxpayers, including Applicable Large Employers (“ALEs”), are required to file IRS Forms 1094-C and 1095-C annually, where they report information regarding health care coverage offered to employees.

Tax returns are piling up at the Internal Revenue Service, and millions of taxpayers are experiencing refund delays beyond the typical 21 days or fewer for e-filed returns electing a direct deposit refund. The IRS even issued a press release cautioning taxpayers not to count on getting a refund by a certain date, especially when making major purchases or paying bills.
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