The 10-year spending plan aims to bring a long underfunded and overwhelmed agency into the 21st century.
After months of anticipation, small businesses now have a glimpse of what a revamped Internal Revenue Service could look like as the agency begins to transition to a digital-first approach.
The IRS on Thursday released its $80-billion plan to begin the agency’s modernization efforts, which will introduce new digital tools, streamline tax processes, and offer more assistance to taxpayers. Some of the improvements will be gradually introduced over the next 10 years, though the IRS has highlighted that it will focus on getting rid of its paper backlog in the first five years. This is a key issue for the agency: The IRS kicked off 2022 with an unprocessed paper backlog of 11.5 million returns, almost a third of which were original business returns.
The earmarked funds stem from the Inflation Reduction Act and will help the IRS transact with taxpayers more efficiently. As part of that focus on efficiency, the agency has committed to quickly fix taxpayer issues as they emerge — which is pretty noteworthy, says former IRS commissioner Mark Everson.
“This objective is good news for all taxpayers, but particularly for small businesses, who want to be treated fairly by the IRS but don’t want unresolved tax issues hanging over them like a sword of Damocles,” says Everson, who is now the vice chairman at Alliantgroup, a Houston-based tax consulting firm.
“It will take time for the service to roll out the contemplated improvements, but we have already seen better phone operations in the current filing season.”
Interacting with the agency should get much easier over the next decade as the plan is implemented. But there are three particular improvements that will make a big difference for small-business owners — and some of them will be rolled out as soon as this year.